Return window

We want every piece to feel right. If it doesn't, you may return unworn items within 14 days of delivery for a refund or exchange.

Conditions

• Items must be unworn, unwashed, and in original condition.
• All tags, woven labels, and packaging must be intact.
• Made-to-order and personalised items cannot be returned.

How to start a return

Open the confirmation email from your order and select Start a return, or email theclocal@gmail.com with your order number. We'll issue return instructions within one working day.

Exchanges

Exchanges are subject to stock. Tell us the size you'd like and we'll reserve it while your return is in transit, so you don't miss out on a limited capsule.

Refunds

Once your return reaches us and passes inspection, we issue the refund within 5–7 working days. Card payments go back to the original card. Cash on delivery orders are refunded by InstaPay, bank transfer or mobile wallet — we'll ask for your details when we confirm the return.

Return shipping

Return shipping is paid by the customer, and the original delivery charge is non-refundable — unless the item arrived faulty or incorrect, in which case we cover both.

What we collect

To fulfil orders and improve your experience, we collect only what we need: your name, contact and delivery details, order history, and — through privacy-respecting analytics — how you use our store. We never see your full payment card details; those are handled by our secure payment processor.

How we use it

• To process, ship, and support your orders.
• To respond to enquiries sent to our team.
• To send updates and releases — only if you opt in.
• To keep the store secure and running well.

Sharing

We do not sell your data. We share information with the partners required to serve you — couriers, payment processors, and email tools — each bound to protect it and use it solely for that purpose. We also work with marketing and advertising partners, including through Shopify, to show you relevant ads based on your activity in our store; see our full privacy policy for how to opt out of personalised advertising.

Your rights

You may request access to, correction of, or deletion of your personal data at any time. You can also unsubscribe from marketing in one click from any email we send.

Contact

For any privacy request, email theclocal@gmail.com. We respond within 30 days, and usually much sooner.

These terms apply to every purchase made on this website, operated by Clocal from Cairo, Egypt. By placing an order you agree to them.

Orders

Your order is an offer to buy. It is accepted when we confirm it by email. We may decline or cancel an order — for example if an item is out of stock or a price was shown in error — and will refund any payment in full if we do.

Prices and payment

Prices are shown in Egyptian pounds (EGP) and include applicable taxes. Shipping costs are shown at checkout before you pay. You can pay by card at checkout or in cash on delivery. Card payments are processed securely by our payment providers; we never see or store your full card details.

Products

We make every effort to show our pieces accurately, but colours can vary between screens. Capsules are produced in limited quantities and may not be restocked.

Shipping

We currently deliver within Egypt only. Dispatch and delivery times are set out in our Shipping policy.

Returns and refunds

You may return eligible items within 14 days of delivery, as described in our Refund policy.

Intellectual property

All designs, photography, text and graphics on this website belong to Clocal and may not be copied or reused without our written permission.

Liability

To the extent permitted by law, our liability for any order is limited to the amount you paid for it. Nothing in these terms limits your rights as a consumer under Egyptian law.

Online payment discount

In your cart, press Pay Online & Save EGP 30 Per Item and pay with Kashier (card, wallet or installments) to get EGP 30 off each eligible clothing item in your order. The discount is shown at checkout before you pay, and Kashier charges the discounted total.

• Add-ons (such as the Extra Sleeve Pair) and gift cards are not eligible.
• Cash on delivery is not offered at a checkout opened with this button. To pay on delivery, use the regular Check out button, at the full price.
• The regular Check out button and Buy it now are full price.
• If you return a discounted item, you're refunded the price you paid for it after the discount.

Governing law

These terms are governed by the laws of the Arab Republic of Egypt.

Changes

We may update these terms from time to time. The version published on this page when you place an order applies to that order.

Contact

Questions about these terms? Email theclocal@gmail.com or use our contact page.