01

Sizing & fit

How do Clocal pieces fit?

Every piece is cut to engineered proportions — a structural, drop-shoulder fit, drafted around how the garment sits on the body. Never sloppy. If you prefer a closer fit, size down one. If you want the intended relaxed drape, take your usual size.

Where do I find measurements?

Every product page carries a full size guide with flat-lay measurements in centimetres. When you're between sizes, the heavyweight fabric holds its shape — so we usually recommend your true size.

Will heavyweight cotton shrink?

Minimal. Our 340 GSM combed cotton is pre-shrunk and garment-washed. Follow the care instructions — cold wash, hang dry — and it keeps its cut wash after wash.

02

Product & care

What does GSM mean, and why does it matter?

GSM is grams per square metre — the fabric's weight. Most tees sit around 180 GSM. Ours start at 340 GSM: denser, more structured, and built to last. It's the single clearest measure of quality you can feel.

How should I care for my piece?

Wash cold, inside out, with like colours. Hang to dry — skip the tumble dryer to protect the fit and the tone-on-tone embroidery. Iron on low if needed, never directly over the mark.

Are collections restocked?

Capsules are limited by intent — a state of mind, not a permanent range. Foundation essentials return periodically; numbered capsules like DreamChase are one-time. Follow @clocal for restock windows.

03

Orders & shipping

Where do you ship, and how long does it take?

We ship across Egypt only, in 2–4 working days. Orders are dispatched from Cairo within one working day. Full details live on our shipping policy.

Is shipping free?

Orders over EGP 2,000 ship free anywhere in Egypt. Below that, shipping depends on your governorate — from EGP 80 in Greater Cairo to EGP 150 for remote areas. The exact rate is shown before you pay — no surprises.

How do I track my order?

You'll receive a tracking link by email the moment your order ships. Can't find it? Email care@clocal.eg with your order number and we'll resend it.

04

Returns & exchanges

What is your return window?

Unworn pieces with tags intact can be returned within 14 days of delivery. Return shipping is paid by the customer unless the item arrived faulty or incorrect. See our returns policy for the full conditions.

Can I exchange for another size?

Yes — subject to stock. Start an exchange from your order confirmation email, or email care@clocal.eg and we'll reserve your size while your return is in transit.

When will I be refunded?

Once your return reaches us and passes inspection, refunds are issued within 5–7 working days — to the original card for card payments, or by InstaPay, bank transfer or mobile wallet for cash on delivery orders.

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