Refund policy

Return window

We want every piece to feel right. If it doesn't, you may return unworn items within 14 days of delivery for a refund or exchange.

Conditions

• Items must be unworn, unwashed, and in original condition.
• All tags, woven labels, and packaging must be intact.
• Made-to-order and personalised items cannot be returned.

How to start a return

Open the confirmation email from your order and select Start a return, or email care@clocal.eg with your order number. We'll issue return instructions within one working day.

Exchanges

Exchanges are subject to stock. Tell us the size you'd like and we'll reserve it while your return is in transit, so you don't miss out on a limited capsule.

Refunds

Once your return reaches us and passes inspection, we issue the refund within 5–7 working days. Card payments go back to the original card. Cash on delivery orders are refunded by InstaPay, bank transfer or mobile wallet — we'll ask for your details when we confirm the return.

Return shipping

Return shipping is paid by the customer, and the original delivery charge is non-refundable — unless the item arrived faulty or incorrect, in which case we cover both.

Questions about a return? Email care@clocal.eg or use our contact page.